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Communication Assistant Productivity Application Suite
The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.
Designed for easy installation and maintenance - Communication Assistant can be deployed without the need of any additional CTI server - making it an ideal solution for small to medium size businesses with limited IT knowledge and staff while multi-site or enterprise businesses requiring scalability to support large deployments - can choose CTI server based deployments.
Availability and Presence - Availability and Presence is fully incorporated into the application allowing you to instantly see other contacts' status (e.g. Available, In a Meeting, Out to Lunch, etc) and helps in determining who is available to handle calls before you decide to call or transfer a call to them.
VMA (Voice Mail Assistant) - Companies using the optional advanced KX-TVM Voice Messaging solution - can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant.
Microsoft Outlook Integration - Communication Assistant seamlessly integrates with Microsoft® Outlook® via a small dockable toolbar - allowing users to easily dial contact phone numbers and receive incoming call pop-up alerts.
Visually Dial Contacts - To call someone, visually check to see if they are available and simply click on their contact to dial.
Searchable History - A fully searchable call history allows you to easily check any missed or dialled calls.
Easy Access to Common Phone Functions – Common telephony functions such as transferring a call, setting up your call forwarding and Do Not Disturb, putting a call on Hold, or creating a “multi-party” conference call are all greatly simplified.
CRM Integration - Integration with TAPI enabled popular CRM desktop software – allows users to be more productive by directly handling telephony from within CRM company applications.
Incoming Call Popup - A small pop-up window appears near the system tray to politely inform you of incoming calls. This indicates the name and number of the caller.
Chat - With Communication Assistant - you can start a chat (instant messaging) session – for quick communication – and if needed – escalate from chat to a phone call with just
Panasonic Telephone Systems
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